Need help?
This is how to report an issue or request a service from I LOVE PYME.
1
Send an email to soporte@pyme.love
- Avoid vague messages. “I have a problem” or “I get an error” is not enough to diagnose anything.
- Give as much detail as possible about the fault and its circumstances, to avoid unnecessary back-and-forth.
- Attach evidence: error codes, screenshots, phone photos or any other relevant detail.
- List everything. If you have several pending issues, list them so we can estimate time and resources.
- New subject. Do not reuse old messages: always write a subject that describes the issue.
2
Is it URGENT?
Write “URGENT” in the subject if the issue seriously affects your work.
- Your request will be handled with top priority.
- Guaranteed response in under 4 hours during business hours.
- The urgent service rate will apply.
3
If you cannot send an email, call us
955 100 330 (option 2 – SUPPORT)
Voicemail: if we cannot answer, leave a voice message. It reaches our support team just like an email.
Important: calling repeatedly does not make a request more urgent. Every call has to be processed, which slows down the response.
4
You do not need to do anything else
Once you have reported the issue or request, we will contact you to deal with it and give you the options to resolve it.